Grievance Redressal Policy
For queries or complaints, contact:
📞 +91‑172‑2996466 | +91 93069 52853
📧 info@gayatriglobalschool.com
At Gayatri School, we are committed to fostering a transparent, fair, and supportive environment for students, parents, and staff. The Grievance Redressal Policy provides a clear framework for raising concerns, resolving issues, and ensuring that every voice is heard and respected.
1. Policy Objectives
To provide a fair, impartial, and consistent mechanism for addressing grievances.
To promote a culture of mutual trust, transparency, and accountability.
To ensure grievances are resolved quickly and confidentially.
2. Scope of Policy
This policy applies to:
Students: Concerns related to academics, discipline, welfare, or school facilities.
Parents/Guardians: Issues regarding school administration, communication, or student services.
Staff: Complaints related to work conditions, policies, or interpersonal matters.
3. What is a Grievance?
A grievance is any complaint or concern raised by a stakeholder regarding school operations, policies, staff behavior, or student welfare that requires official attention and resolution.
4. Grievance Redressal Committee (GRC)
Under this requirements, the school has established a Grievance Redressal Committee to:
Receive and review complaints.
Investigate grievances impartially.
Provide solutions within the stipulated time.
The GRC comprises:
Principal (Chairperson)
Senior Teacher (Member)
Parent Representative (Member)
School Counselor (Member)
5. Reporting & Complaint Mechanism
Channels for Lodging a Complaint:
Email: info@gayatriglobalschool.com
Phone: +91‑172‑2996466 / +91 93069 52853
Complaint Box: Anonymous written grievances can be submitted.
Direct Submission: To the Class Teacher, Counselor, or GRC.
6. Procedure for Handling Grievances
Acknowledgment – Complaint is acknowledged within 2 working days.
Review & Investigation – GRC reviews the grievance and conducts necessary inquiries.
Resolution – Appropriate actions and solutions are communicated within 7 working days.
Follow-up – Ensures the grievance is fully resolved and no retaliation occurs.
7. Confidentiality
All complaints are handled with utmost confidentiality.
The identity of the complainant is protected to prevent any form of discrimination or retaliation.
8. Disciplinary Actions
If a grievance involves misconduct or policy violation, the GRC may recommend:
Verbal or written warnings
Corrective measures
Suspension or termination (in severe cases)
Referral to legal authorities if required
9. Awareness & Accessibility
The policy is displayed publicly on the school website and notice boards.
Parents and students are informed about grievance procedures during orientations.
10. Policy Compliance & Review
The GRC meets regularly to review grievances and policy effectiveness.
This policy is reviewed annually in line with CBSE norms.
11. Quick Summary Table
Aspect | Policy Action |
Committee | Grievance Redressal Committee (GRC) |
Reporting Channels | Email, phone, complaint box, direct submission |
Response Time | Acknowledgment in 2 days, resolution in 7 days |
Confidentiality | Full protection of the complainant’s identity |
Outcome | Fair, timely, and impartial resolution |
12. Student & Parent Rights
Right to be heard and have grievances resolved fairly.
Right to protection from retaliation.
Right to transparent communication about complaint outcomes.